Privacy Policy

We respect your privacy.

  1. We will not sell, rent, or otherwise distribute our mailing list.
  2. We send out occasional newsletters and announcements to our mailing list.
  3. We are actually a 'family' of websites including hydrofordogs.co.uk. Mailings may contain information and references to this or other sites.
  4. All photos, stories, and articles we receive become our property and may be used on our website or in advertisements. Sometimes, we receive stories and articles in which the author prints their contact information so that others may contact them. If you include your name, address, or email in the text of the story, we may reprint it if we feel this was your intention. If you do not want this information reprinted, please say so… or omit it. If your email address appears only in the return address of an email you send us, we will NOT reprint it. In other words, if you do not include your email in the text of the story, we will not print it…. even if we know your email address because it is shown as the return address of the email message. (Let me know if that's not clear.)
  5. We keep your address information in our accounting system. All payments made by pay pal are secure payments and we do not hold any of you own credit card details. Our original invoice may be used as a proof of purchase.
  6. In the event that Quincys becomes a part of another company or is purchased by another company, the mailing list will also become property of the new company.

 We value the trust you place in our company, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us at  [email protected]

Types of personal information we may gather

Quincys gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.

  • Purchases — When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.
  • Non-Purchases — There may be instances when you are not making a purchase at Quincys and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from Quincys or enter a contest or participate in a promotion or survey sponsored by Quincys
  • Personal Shopping Account – If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorise us to store your name and shipping address(es), and payment information.
  • E-mail updates — When you subscribe to receive Quincys e-mail updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe anytime.
  • Online services — Several of our optional services involve storing personal information.

How we use personal information

We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you.  

In addition, our site utilizes “cookies.” Cookies do not gather any of your personally identifiable information. They do allow us to provide you with a more personalized shopping experience and enable you to fully interact with and complete your transaction on our site.  

Quincys shares its customer information with its affiliated companies, including hydrofordogs.co.uk.

If you first became a Quincys customer through a transaction with one of our companies, we adhere to their privacy policy with respect to any personal information that you may share with us and with the business partners that help this site function or assist us in fulfilling your order.

Along with respecting your privacy, Quincys diligently strives to keep your personal information safe and secure.

What are cookies?

“Cookies” are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc.), and provide you with a more relevant shopping experience.
  
How we use cookies

We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction Quincys, you must have “cookies” enabled on your Web browser. (If you don’t want to enable cookies but would like to place an order, please call us 01923 850 317. You must also have cookies turned on in order to create a personal account on Quincys and to access that online account, and to use several of our personalized services.

Cookies also help us:

  • determine which features and tools you use, and which pages you visit on HandicappedPets.com
  • remember which items you’ve placed in your shopping bag  
  • enable you to checkout faster if you’ve created an account with us

In addition, we use cookies to provide you with advertisements and promotions across various other websites from Quincys based on your web browsing behaviour and to similarly allow other entities, in which you may be interested, to provide you with their advertisements and promotions across various other websites.

If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.

Mailing List Preference

If you do not want to have your name shared with non-affiliated companies please unsubscribe or click on the “unsubscribe” link included in all e-mails sent by Quincys

Children’s Privacy at Quincys

Quincys does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use our website with the involvement of a parent or guardian. Moreover, Quincys is concerned about the safety of children. Occasionally, Quincys may conduct promotions or contests that allow children under the age of 13 to participate. In those instances, we will use reasonable efforts to obtain verifiable parental consent before collecting any personally identifiable information from these participants. Rest assured that Quincys will never knowingly request personally identifiable information from anyone under the age of 13 without making reasonable efforts to obtain verifiable parental consent. In addition, Quincys will not condition a child’s participation in an event on the provision of more personal information than is reasonably necessary to participate in the activity, and Quincys will not sell that information and will only use that information in the manner that we disclose in the promotion or contest. In those instances where Quincys collects personal information from a child, that child’s parents or guardians will have the ability to review the information provided by their child by sending an e-mail message to  [email protected]   Web page that collected their child's information. Parents or guardians may also request that Quincys not make contact with their child. If such a parental request is received, Quincys will make all reasonable efforts to make sure that no communications are sent to the child.

Your Information is Secure at Quincys

We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected.

Your financial information is safe

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately.

Your transactions are secure

When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page.

Your transactions are guaranteed

We guarantee that your transactions are secure when you place an order through the Quincys site. In the unlikely event that anything happened with your credit card transaction, you would have no liability, beyond £25.00 GBP, for any charges relating to that transaction. Here’s how it works: The Fair Credit Act states that your credit card company can only hold you liable for up to £25.00 GBP in fraudulent charges to your credit card account.

Terms of Use

By accessing or using any features on Quincys, you agree to be bound by these terms of service. We may periodically change these terms without providing prior notice. So, we recommend that you read these terms carefully each time you use this website.

Disputes

Applicable Law
Any dispute relating to the Quincys website or use or inability to use the Quincys website (collectively, “Dispute”) will be governed by the laws of the UK, without regard to (i) its conflict of law provisions, (ii) the 1980 United Nations Convention on Contracts for the International Sale of Goods, or (iii) any provision of the Uniform Computer Information Transaction Act as it may be enacted in UK or any other jurisdiction. Quincys will not be liable for and you may not recover consequential, punitive, special, incidental, and/or indirect damages from any claim relating to your use of the Quincys website.

Mandatory Arbitration
Any Dispute shall be submitted to confidential arbitration in UK except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or any other appropriate relief in UK, and you consent to exclusive jurisdiction and venue in such courts. Arbitration of any and all Disputes shall be conducted in accordance with the Trading standards rules. The arbitration award shall be binding and may be entered as a judgment in any court of competent jurisdiction.  

No Class Actions
To the fullest extent permitted by applicable law, no arbitration under these terms shall be joined to an arbitration involving any other party subject to these terms, whether through class arbitration or otherwise.

Reading and Understand these Terms and Conditions
Quincys would very much like to know whether anybody actually reads this stuff. If you have read these terms and conditions, would you please let me know by emailing  [email protected]? Thank you!

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Quincys Dog Harness

Quincys Dog Harness